1. Overview
Each competition on CompMetrics is run by its own Event Owner, who sets that event’s specific cancellation and refund terms (often shown at registration/checkout). CompMetrics does not issue refunds; each event handles its own refunds manually. This page describes CompMetrics’ general position where an event doesn’t state otherwise, and how payment mechanics work. It does not remove any right you have under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act (see section 7) — nothing on this page should be read as waiving those rights.
2. Athlete & team registration
- CompMetrics does not issue refunds. Each event handles its own refunds manually, at the Event Owner’s discretion and under that event’s own policy. Contact the organiser of your event with your registration reference to request one.
- To cancel a registration, ask the event organiser, who can cancel it for you. A cancelled registration no longer counts against capacity, but cancelling does not by itself refund a payment already made — contact the organiser about a refund for that event.
- The athlete-paid platform fee (see the Terms, section 8) is part of the transaction processed through Paystack; whether it is returned alongside an entry fee is arranged with the Event Owner for that event.
3. Spectator tickets
Spectator ticket refunds follow the specific event’s stated policy. Where an event states “no refunds”, this is subject to your statutory rights (section 7) — for example, where an event is cancelled by the organiser (section 5) or where the law otherwise entitles you to a refund.
4. Vendor applications
A vendor may withdraw their own application before confirmation through the event’s process. Where a vendor fee has already been paid and a confirmed vendor is later cancelled by the organiser, or a paid application is rejected, refund of that fee is a matter for the Event Owner to arrange, following the same statutory principles as section 7.
5. Event cancellation or postponement
If an Event Owner cancels or materially postpones their event, the applicable refund/credit approach for that event’s registrations, tickets and vendor fees is a decision for that Event Owner, subject to the statutory rights described in section 7. Where CompMetrics has already collected a payment via Paystack for that event, Any resulting refund is arranged manually by that Event Owner; CompMetrics does not issue refunds itself.
6. Failed, pending & duplicate payments
Every payment is independently verified against our payment provider before a registration, order or application is confirmed — a payment is never accepted purely because your browser returned to a success page. If a payment fails or stays pending, no confirmed entry, ticket or application is created from that attempt. A controlled retry creates a separately referenced provider attempt while preserving the payment history, and duplicate provider callbacks do not create a second registration or order. If your bank shows a debit, do not keep retrying: contact us using the details in section 8 with your payment reference so we can reconcile it with the provider.
After an authorised refund is submitted, its status may remain pending or processing while Paystack and the receiving bank complete it. CompMetrics records the provider outcome but cannot accelerate provider or bank processing times. Contact us if the refund remains unresolved beyond the timeframe communicated for your transaction.
7. Your statutory rights
Nothing in this policy limits or waives any right you have under South African law, including (where applicable to your transaction) the Consumer Protection Act’s provisions on cancellation of bookings/reservations, and the Electronic Communications and Transactions Act’s cooling-off right for electronic transactions. Whether and how these rights apply to a specific booking depends on the type of transaction and, for some rights, whether the service has already been performed/used by the time you seek to cancel — if you believe a statutory right applies to your situation, contact us and we will consider it, and you may also seek independent advice.
8. How to request a cancellation or raise a query
For an event-specific refund/cancellation, contact the event’s organiser directly (their contact details are usually on the event’s public page) or CompMetrics support at support@compmetrics.co.za, including your registration/order/application reference.